Streamlining Hotel Operations with Contactless Technology: Say Goodbye to Unnecessary Staff

The hospitality industry has always been known for high turnover rate and staff shortages. As technology continues to evolve, operators are gradually finding the answer to human resource problems by joining  the race of adopting contactless technology.

If hoteliers were asked what the hospitality industry’s most challenging problem is, they’d likely think of staffing shortages. Although high turnover rates have long been a problem for the hotel sector, the pandemic and changing employee expectations have made a troubling situation even worse. 

However, technology developments are not only shedding light on the root reasons of the current issue but also delivering a number of viable solutions. Chief among these is contactless devices, allowing hotel managers to streamline operations, thereby preventing staff burnout and optimizing operational expenses. 

Below is a list of ways to adopt contactless technology to streamline their operations and, in the process, eliminate unnecessary staff members. 

Smart front desk for self-check-in

With contactless check-ins, guests can check themselves in and out of the hotel without needing employees to keep operations up and running. This not only minimizes face-to-face contact, but also ensures a speedy and hassle-free check-in process for guests.

Contactless payment method

When dealing with chargebacks, disputes, and other payment-related difficulties for customers, having them all processed manually can be a logistical nightmare for employees. Using contactless payment methods like e-wallets allow guests to easily pay for their meals, room service, and other amenities, enhancing their experiences and eliminating mistakes in the service process. 

Digital key

A virtual key is a hotel room card or pass via smartphones. By using digital keys,staffs can skip rushed check-in and check-out moments and thus, have more time to welcome visitors. Not having to deal with physical cards allows staff to save time ensuring their client is not missing anything and then optimizing the efficiency of the hotel’s operational teams.

Robotic room services

US hotels are currently using robotic room services to deal with labor shortages. The robot can carry out simple tasks such as delivering meals, cleaning, room service, and concierge services.. Furthermore, robotic services are available 24/7, ensuring that guests receive the same level of service at all times.

When you look at the big picture, contactless technology has changed how hotels work. Many new applications can be used to ensure guests are happy and eliminate the need for extra staff. As a result, hoteliers have a wide variety of choices available to them for enhancing guest services and ensuring a smooth experience overall. But a strategic plan is still needed to implement the right trend at the right time and in the right place to get the most out of each innovation.

With many years of experience in the hospitality industry, Ziva has a network of leading experts, consulting to help hoteliers unlock the potential of technology and thrive in the digital age.